Wednesday, February 22, 2017
Tech Support All 32 bit browsers crash as soon as they open under Windows 7 Home Premium 64 Bit
Tech Support All 32 bit browsers crash as soon as they open under Windows 7 Home Premium 64 Bit
All 32-bit browsers crash as soon as they open under Windows 7 Home Premium (64-Bit)
A friend brought her laptop hoping I would be able to find the problem and fix it.
After weeks of searching and researching, I could not find an answer.
We opted to re-installed the factory Image on back on the computer.
Sadly, the only thing we can do now
is open IE (64-bit) All other browsers still keep crashing as soon as they start up.
We have ensured that the computer is up to date all current drivers are installed, but the issue still persists.
We have booted the computer in safe mode an the same thing
still happens.
I have also done selective startup and nothing changes, the browser still crashes as soon as it opens.
The laptop is an Acer Aspire 5517
The following is what I get from the Event Viewer.
ÿ
Log Name:ÿÿÿÿÿ Application
Source:ÿÿÿÿÿÿÿ Application Error
Date:ÿÿÿÿÿÿÿÿÿ 3/23/2012 8:05:00 PM
Event ID:ÿÿÿÿÿ 1000
Task Category: (100)
Level:ÿÿÿÿÿÿÿÿ Error
Keywords:ÿÿÿÿÿ Classic
User:ÿÿÿÿÿÿÿÿÿ N/A
Computer:ÿÿÿÿÿ (Removed)-PC - I removed the name as she does not want it posted online.
Description:
Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000417
Fault offset: 0x0074ee6d
Faulting process id: 0x9f4
Faulting application start time: 0x01cd096ae1d62e10
Faulting application path: C:Program Files (x86)Internet Exploreriexplore.exe
Faulting module path: unknown
Report Id: 24179bf4-755e-11e1-9c63-00262253b120
Event Xml:
ÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿÿÿ
ÿ
ÿ
ÿÿÿ iexplore.exe
ÿÿÿ 9.0.8112.16421
ÿÿÿ 4d76255d
ÿÿÿ unknown
ÿÿÿ 0.0.0.0
ÿÿÿ 00000000
ÿÿÿ c0000417
ÿÿÿ 0074ee6d
ÿÿÿ 9f4
ÿÿÿ 01cd096ae1d62e10
ÿÿÿ C:Program Files (x86)Internet Exploreriexplore.exe
ÿÿÿ unknown
ÿÿÿ 24179bf4-755e-11e1-9c63-00262253b120
ÿ
Keys to the Problem All 32-bit browsers crash as soon as they open under Windows 7 Home Premium (64-Bit)
Download Error Fixer (Free)
Hi Don,
Thanks for the information, but I have already done all of the things you mentioned.
I even re-registered all the dll files for IE but that did not seem to work.
My guess would be some sort of a virus that was not being detected by any of the antivirus scanners.
We wiped the OS partition completely and then launched the Acer eRecovery (Alt + F10) tool.
The system is now back up and running with no issues.
Thanks anyways!
In this method we will try to Boot in Safe mode with Networking and see if the error still persists.
- Search "MSCONFIG" and Open.
- Click on Boot Tab
- Tick Safe Boot in Boot Option
- Select Network.
- Click Apply and OK.
- Reboot your System.
Recommended Method to Fix the Problem: All 32-bit browsers crash as soon as they open under Windows 7 Home Premium (64-Bit):
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1. Download SmartPCFixer. Install it on your system.
2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.
3. When the Fixing part is done, your computer has been speeded up and the errors have been fixed
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