Wednesday, October 5, 2016
USB 3 0 Device driver not getting Installed Solved
USB 3 0 Device driver not getting Installed Solved
Issue: USB storage device driver is not working on my computer, be it a USB 2.0 or USB 3.0 it just doesnt install the driver for storage device and my USB mouse and webcam does work.Everytime I plug in a USB flash drive or USB 3.0 External hard drive it beeps and gives error message that the device driver could not be installed.
USB 3.0 Device driver does not install
USB 2.0 storage device driver does not work
USB 3.0 Device driver does not install
USB 2.0 storage device driver does not work
Here is the steps I took to USB 3.0 storage device driver installation problem.
Step 1. I opened device manager by typing devmgmt.msc on Run.And I uninstalled all the USB devices and USB controller and root hub from there and then clicked on the option Scan for hardware changes from Action menu as shown in the picture below.
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| Pic-16(a) USB 3.0 Device driver |
and my Device Manager still shows a yellow exclamation mark next to External USB 3.0 device.
I tried reinstalling the driver and it shows me a notification at the system tray that its installing device driver as shown in the picture below.
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| Pic-16(b) USB 3.0 Device driver |
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| Pic-16(c) Installing USB 3.0 Device driver |
and when I clicked on the notification It opened the installation status window where it showed me what is it doing-installing external USB 3.0, first it looked for the driver online and then looked the driver in windows update and when it could not find the driver in windows update it said it is finding preconfigured driver from my PC and finally showed a Red X with message No Driver found next to External USB 3.0.
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| Pic-16(d)- Installation of USB 3.0 Device driver |
So here at this step when my PC could not install the USB 3.0 Device driver from preconfigured driver list I thought there is something wrong with my PC wither the driver files are mission or something is not letting it install.
Step 2. I went to control panel and then opened Windows update and made sure my computer is updated by checking for updates.It was updated.
Step 3. Checked the device Installation settings.
Click start and in the search box type change device installation settings and click on the first search result as shown in the picture below.
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| Pic-16(e)- USB 3.0 device driver troubleshooting |
Then it opened a Device installation settings window as shown in the picture-16(f) below.
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| Pic-16(f) USB 3.0 device driver troubleshooting |
on this window make sure you have Always install the best driver software from Windows Update or Yes , do this automatically (recommended) option selected.
Step 4. Go to control panel and click on Troubleshooting and from there in the troubleshooting window Click on Hardware and Sound as shown in the picture below.
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| Pic-16(g)- USB 3.0 Device driver troubleshooting |
and then in the next window click on Hardware and Devices as shows in the picture below.
it will open the hardware troubleshooter as shows in the picture below so click on next.and then it will find the issue an try to fix itself.
These steps did not work out for me as it showed me error- unable to install your External USB 3.0 as shown in the picture below.
Step 5. Now I checked the device manager again and found the same thing a yellow exclamation mark for USB storage device and the device properties shows the Drivers for this device are not installed.
Here it clearly shows me that the device driver is not available or not installed.
Step 6. Now I needed to check two entry in registry so go to Run-> Type Regedit.
and Navigate to the following key:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{36FC9E60-C465-11CF-8056-444553540000}
Highlight this key ({36FC9E60-C465-11CF-8056-444553540000} ), on the right pane, and then check if ?Upperfilters? and ?Lowerfilters? value are present. If so, please right click on the values and select "Delete" to remove them.Refer to the picture below.
Restart the computer to check the issue.
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| Pic-16(h)- USB 3.0 Device driver troubleshooting |
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| Pic-16(i) USB 3.0 Device driver troubleshooting |
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| Pic-16(i) USB 3.0 Device driver troubleshooting |
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| Pic-16(j) USB 3.0 Device driver troubleshooting |
Here it clearly shows me that the device driver is not available or not installed.
Step 6. Now I needed to check two entry in registry so go to Run-> Type Regedit.
and Navigate to the following key:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{36FC9E60-C465-11CF-8056-444553540000}
Highlight this key ({36FC9E60-C465-11CF-8056-444553540000} ), on the right pane, and then check if ?Upperfilters? and ?Lowerfilters? value are present. If so, please right click on the values and select "Delete" to remove them.Refer to the picture below.
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| Pic-16(k) USB 3.0 Device driver troubleshooting |
Step 7. Now go to "C:windowsinf" and "C:windowsSystem32( in case of 32 -bit OS)" or "C:WindowsSysWOW64 (in case of 64 - Bit OS)" folder and check if these three files USBSTOR.SYS, usbstor.inf and usbstor.pnf are available.If it was renamed, then change the name as I wrote them or if they are not available copy them from
"C:windowsSystem32DriverStoreFileRepositoryusbstor.inf_x86_neutral_83027f5d5b2468d3" if its a 32-Bit version of Windows otherwise copy it from "C:windowsSystem32DriverStoreFileRepositoryusbstor.inf_amd64_neutral_XXXXXXXXX(Where XXXXXXX is the hardware ID of the driver) " in case of 64-Bit version of Windows
And then go to "C:WINDOWSSYSTEM32Drivers" or "C:WINDOWSSysWOW64Drivers" and make sure you have USBSTOR.SYS and usbd.sys available if not copy them again from
"C:windowsSystem32DriverStoreFileRepositoryusbstor.inf_x86_neutral_83027f5d5b2468d3" if its a 32-Bit version of Windows otherwise copy it from "C:windowsSystem32DriverStoreFileRepositoryusbstor.inf_amd64_neutral_XXXXXXXXX(Where XXXXXXX is the hardware ID of the driver) " in case of 64-Bit version of Windows
And then go to "C:WINDOWSSYSTEM32Drivers" or "C:WINDOWSSysWOW64Drivers" and make sure you have USBSTOR.SYS and usbd.sys available if not copy them again from
"C:windowsSystem32DriverStoreFileRepositoryusbstor.inf_x86_neutral_83027f5d5b2468d3"if its a 32-Bit version of Windows otherwise copy it from "C:windowsSystem32DriverStoreFileRepositoryusbstor.inf_amd64_neutral_XXXXXXXXX(Where XXXXXXX is the hardware ID of the driver)" in case of 64-Bit version of Windows
and paste it to Drivers folder.
In my Computer they were turned off due to some reason may be because of virus or the antivirus turned to be a virus and thats why USB 3.0 device driver were not getting installed.I am uploading those picture showing the file name changed, look at the pictures below.
Look at the below Picture the file name was changed by a virus or the Antivirus.
So I renamed them correctly and then scanned for hardware changes and I was amazed to see a change now though the USB 3.0 device driver still did not get installed but the driver properties showed me that "the services for this device could not be started either because it is disabled or it has no enabled devices associated with it" as shown in the picture below.
Step 8. If you are seeing the message shown in the Picture-16(m).Open Registry editor by going to Run-> typing Regedit and Navigate to the following key which defines the service of USB storage device:
"HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesUSBSTOR" and ensure that the Start value is 3 on the right pane as shown in the picture.Start value 3 means the service for USB storage device will be automatic started.
When a new device is detected, Windows checks the driver store to see if an appropriate driver package is staged there. If not, it checks several locations to find a driver package to place in the driver store. In order, these locations are:
1. The folders specified in the DevicePath registry setting, as described in this topic.
2. Windows Update on the Web. For more information see Configure Windows to Search Windows Update for Device Drivers.
3. A file path or media provided by the user.
After Windows locates the driver package, it is copied to the driver store, and then installed from there.
This topic provides a procedure that you
and paste it to Drivers folder.
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| USB 3.0 Device driver troubleshooting |
In my Computer they were turned off due to some reason may be because of virus or the antivirus turned to be a virus and thats why USB 3.0 device driver were not getting installed.I am uploading those picture showing the file name changed, look at the pictures below.
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| Pic-16(l) USB 3.0 Device driver troubleshooting |
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| Pic-16(m) USB 3.0 Device driver troubleshooting |
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| Pic-16(n) USB 3.0 Device driver troubleshooting |
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| Pic-16(o) USB 3.0 Device driver troubleshooting |
Step 8. If you are seeing the message shown in the Picture-16(m).Open Registry editor by going to Run-> typing Regedit and Navigate to the following key which defines the service of USB storage device:
"HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesUSBSTOR" and ensure that the Start value is 3 on the right pane as shown in the picture.Start value 3 means the service for USB storage device will be automatic started.
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| Pic-16(p) USB 3.0 Device driver troubleshooting |
I restarted my system and then connected the USB 3.0 External Hard drive and Bingo!!!!!
IT DID INSTALL THE USB 3.0 DEVICE DRIVER--Wooooo
USB 3.0 Device Driver issue got fixed this way.........
In Windows 7 all the drivers are in a few subfolders located in the system folder %SystemRoot%System32. Two standard protected subfolders are called ?DriverStore? and ?drivers?. Often there is also a third subfolder ?DrvStore?. These folders can be copied to some external media for safekeeping.
In addition, you should back up the folder %systemroot%inf. This folder contains the driver setup information files. This folder is sometimes overlooked but drivers cannot be installed without the information it contains.
Windows 7 keeps a device manager trace log so maybe well find something useful by comparing the trace on your machine vs. the trace on my machine. (I run Windows 7 32-bit). Though, beware these trace logs arent easy to read/follow but still worth taking a look
Do the following
1. Start with the flash drive inserted
2. Delete file C:Windowsinfsetupapi.dev.log (this is the trace log)
3. In Device Manager, right click the flash drive->Uninstall
4. Now at top of DevManager menu select Action->Scan for Hardware Change. Windows will reinstall the disk driver. Does the error/yellow triangle still occur??
5. We should now have a trace of the Uninstall/Re-Install. Go back to C:Windowsinfsetupapi.dev.log.
IT DID INSTALL THE USB 3.0 DEVICE DRIVER--Wooooo
USB 3.0 Device Driver issue got fixed this way.........
For your information what I learned.
In Windows 7 all the drivers are in a few subfolders located in the system folder %SystemRoot%System32. Two standard protected subfolders are called ?DriverStore? and ?drivers?. Often there is also a third subfolder ?DrvStore?. These folders can be copied to some external media for safekeeping.
In addition, you should back up the folder %systemroot%inf. This folder contains the driver setup information files. This folder is sometimes overlooked but drivers cannot be installed without the information it contains.
Windows 7 keeps a device manager trace log so maybe well find something useful by comparing the trace on your machine vs. the trace on my machine. (I run Windows 7 32-bit). Though, beware these trace logs arent easy to read/follow but still worth taking a look
Do the following
1. Start with the flash drive inserted
2. Delete file C:Windowsinfsetupapi.dev.log (this is the trace log)
3. In Device Manager, right click the flash drive->Uninstall
4. Now at top of DevManager menu select Action->Scan for Hardware Change. Windows will reinstall the disk driver. Does the error/yellow triangle still occur??
5. We should now have a trace of the Uninstall/Re-Install. Go back to C:Windowsinfsetupapi.dev.log.
When a new device is detected, Windows checks the driver store to see if an appropriate driver package is staged there. If not, it checks several locations to find a driver package to place in the driver store. In order, these locations are:
1. The folders specified in the DevicePath registry setting, as described in this topic.
2. Windows Update on the Web. For more information see Configure Windows to Search Windows Update for Device Drivers.
3. A file path or media provided by the user.
After Windows locates the driver package, it is copied to the driver store, and then installed from there.
This topic provides a procedure that you
Available link for download